Voice Of Customer Research Director

Newark, NJ

Post Date: 09/06/2017 Job ID: 280785-2_1 Category: Market Research Salary: $130-150k + bonus
Title: Voice of Customer Research Director
Location: Northern New Jersey
Salary: $130-150k + bonus
Contact: Lindsey Bartlett - lbartlett@smithhanley.com

A Fortune 500 financial services instutution is searching for a new Voice of Customer Research Director to join their team.

Responsibilities:
- Be the subject matter expert to all Customer Experience and measurement teams
- Increase business effectiveness by collaberating on design, measurement framework, analysis and socialization of customer insights.
- Manage CEM suppliers (typically text analytics,speech analytics, syndicated suppliers, amongst others)
- Be this functions main supporter, in creating business cases that drive action through the effective use of customer insights

Qualifications:
- Bachelor's Degree required, MBA preferred
- Minimum 7 years customer experience/VOC research experience
- Ability to leverage a CEM platform
- Experience with loyalty metrics required, NPS certification preferred
- Experience using multiple data sources
- Financial services expertise preferred (not required)

Lindsey Bartlett
Executive Recruiter

Lindsey Bartlett specializes in the recruitment of primary and secondary market research professionals in the areas of consumer and shopper insights, category management, new product development, and competitive intelligence/strategy. Her clients include Fortune 500 corporations, suppliers and consulting firms across all industries.
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