Director Voice of Customer

Los Angeles, CA 91320

Posted: 08/17/2018 Job Number: 281398-0_1 Salary: commensurate with experience
Title: Director Voice of Customer
Location: Los Angeles, CA
Salary: Commensurate with experience + bonus and relocation
Contact: Lindsey Bartlett - [email protected]

A leading Biotechnology company located in the Los Angeles area is looking for a Director to lead a brand new Voice of Customer program. You will be responsible for the primary research and planning around the voice of both the HCP and patient.

Responsibilities:
- High visbility within the organization, leading this new functionality and pushing for it's success
- People managements, both primary research and competitive intelligence
- Utilizing many different types of data to develop key insights for the organization
- Vendor management

Qualifications:
- Experience within Social Listening methods
- Proven ability to be a strong storyteller
- Past utilization of call centers for research purposes
- Successful people management and mentoring ability
- Strong primary research background/foundation
- Minimum 10 years professional experience with a Bachelor's Degree, 8 years with a Master's Degree

Lindsey Bartlett
Executive Recruiter

Lindsey Bartlett specializes in the recruitment of primary and secondary market research professionals in the areas of consumer and shopper insights, category management, new product development, and competitive intelligence/strategy. Her clients include Fortune 500 corporations, suppliers and consulting firms across all industries.

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