Head of Consumer Insights & UX

Location: Greater Los Angeles Metro Area (On-Site, 5 days/week)
Travel: Up to 4x/year (Asia and Mexico)

A fast-scaling global wellness and lifestyle technology company—home to several category-leading consumer brands in smart home, kitchen appliances, and personal wellness—is seeking a Head of Consumer Insights & UX to lead the design research and consumer intelligence function. This is an opportunity to shape how consumer voice drives innovation, design, and brand growth across a multi-brand portfolio distributed through Amazon and major retailers.

About the Company

Over the past decade, this company has become one of the most dynamic players in the connected home and lifestyle space—designing products that make everyday wellness simple and smart. Their ecosystem of brands spans air purifiers and humidifiers, small kitchen appliances, smart pet tech, and digital wellness tools. Privately held and revenue-positive for 13 consecutive years, the company continues to expand globally and innovate rapidly, merging hardware, software, and IoT to elevate the home experience.

The Role

As the Head of Consumer Insights & UX, you will:

• Build and scale the consumer insights and UX research functions to inform product, brand, and innovation strategy across multiple categories and markets.

• Develop a cohesive global insights strategy, integrating qualitative, quantitative, and behavioral data to guide decision-making.

• Lead and mentor a growing team of UX researchers and designers (currently six, with plans to triple headcount).

• Collaborate cross-functionally with Product, Innovation, and Marketing to ensure consumer understanding shapes every design and development decision.

• Translate research into action, designing studies around product testing, journey mapping, and in-home use to bring the consumer experience to life.

• Oversee market and competitive intelligence, synthesizing retail, e-commerce, and secondary data to identify growth opportunities.

• Champion a data-informed, design-centric culture that balances empathy for the user with sharp commercial acumen.

What You’ll Bring

• 10+ years in Consumer Insights, UX Research, or Product Strategy, ideally within CPG, small appliances, or consumer electronics.

• Demonstrated experience leading and developing teams (5+ years of management).

• Strong background in consumer-facing products (not B2B), including experience designing for physical product experiences that integrate with apps or digital ecosystems.

• Expertise in both primary and secondary research methodologies—qualitative, quantitative, usability testing, segmentation, and competitive analysis.

• Exceptional ability to connect insights to commercial outcomes, influencing executive and cross-functional partners.

• Agile mindset: thrives in fast-moving, evolving environments where strategy and structure are still being built.

• Bachelor’s degree required; advanced degree preferred.

Leadership Attributes

• Strategic and commercially minded decision-maker

• Empathetic, people-first leader who values mentorship and collaboration

• Thrives amid change and innovation

• Able to bridge creative, analytical, and technical domains

Perks & Culture

• Competitive base + performance bonus

• 100% employer-covered medical and vision insurance (family included)

• Beautiful modern campus featuring indoor/outdoor workspaces, gym, and dog park

• Free lunch Mondays, full espresso bar, and stocked kitchen

• Fast-paced, collaborative environment with a young, growth-minded workforce