Voice Of Customer Director

Miami, FL 33178

Posted: 10/01/2018 Category: Market Research Job Number: 281453-1_1 Salary: commensurate with experience
Title: Voice of Customer Director
Location: Miami, FL
Salary: commensurate with experience
Contact: Lindsey Bartlett - [email protected]

An American transportation and supply chain company headquartered in Miami is looking for a new Director to lead and establish a Voice of Customer program across several internal divisions.

Responsibilities:
- Develop and lead Voice of Customer program
- People management
- Managing vendor process
- Provide insights to drive business strategy and increase customer satisfaction, retention and revenue growth
- Lead and utilize customer call center
- Represent the Voice of Customer

Qualifications:
- Minimum 8 years experience working in marketing research and analytics
- Proven capability of implementing a Voice of Customer program into a multifaceted organization
- Strong executive presence and entrepreneurial disposition
- People management experience

Liz Siegel
Executive Recruiter

Liz Siegel is a career researcher with over 20 years' experience in consumer insights.  She understands your research talent needs.  With her experience, Liz will help you make the best match for your company and for you, the candidate.

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